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Data Protection

 
Data Centers

Hodos Analytix products are hosted by Hetzner Online. Hetzner Online provides world-class hosting facilities that are secure, highly available, and redundant, with compliance WITH DIN ISO/IEC 27001

The ISO 27001 certificate, an internationally recognized standard for information security, certifies that Hetzner Online GmbH and Hetzner Finland have established and implemented an appropriate information security management system (ISMS). The scope of Hetzner’s certified ISMS includes the infrastructure, operation and customer support of the data center parks in all three locations: Nuremberg, Falkenstein, and Helsinki. For more more information on Hetzner Online certifications and compliance programs, please visit https://www.hetzner.com/unternehmen/zertifizierung

Data Location

Customer data is hosted in in Germany and Finland. Hodos Analytix is GDPR compliant.

Data encryption at rest & in transit

All communications over public networks with Hodos Analytix applications and APIs is conducted over TLS/HTTPS. All data is stored encrypted at rest, including for backups.

Facilities

Hetzner Online data centers are outfitted with world-class physical hosting capabilities. Combinations of multiple power feeds, Uninterruptible Power Supply (UPS) systems, and on-site electrical generators provide layers of backup power. Buildings have temperature and humidity monitoring and management, automatic water detection and removal, and automatic fire detection and suppression.Telecommunications and Internet connections are redundant.

IT security

Additional security is applied to information technology rooms and systems including forced open door alarms, thread and electronic intrusion detection systems, multi-factor authentication.

Physical security

Data Center buildings have strict physical access review and scrutiny. All physical entry is done via electronic access control terminals with a transponder key, video-monitored high-security perimeter fencing around the entire data center park, ultra-modern surveillance cameras for 24/7 monitoring of access routes, entrances, security door interlocking systems and server rooms.

DDOS security

Hetzner Online uses its automated security tools to protect web applications, websites, servers, and IT infrastructure from DDOS (distributed denial-of-service) threat. Its automated system recognizes almost all attack patterns in advance, allowing it to block the attacks and effectively thwart the vast majority of them. It uses the latest hardware appliances and sophisticated perimeter security technologies, providing first-rate protection against large-scale DDoS attacks.

Third-party penetration testing

Hodos Analytix works with multiple penetration testing vendors to conduct several tests per year. We conduct a spectrum of Application security testing and Attack management solutions including penetration testing, digital asset inventory and security ratings and threat intelligence. In the near future, we will be providing testing reports upon request.

Data security policies & standards

Hodos Analytix has a comprehensive roadmap of policies and standards covering all aspects of privacy and security. Employees must affirm their responsibilities and engagement in protecting customer data as part of their employment.

Local endpoints

Employee workstations and hardware are secured with hard drive encryption, antivirus software and advanced malware detection with central management and control.

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Automation 

Save time and money by automating time consuming  tasks and engagement with a smart tool box . 

  • Add rules to prioritize engagement
  • Monitor influencers and brand Vips
  • Tackle brand disruptors with smart tracking tools
  • Stay ahead of events with custom tasks
Opinion Analysis 

Guide your strategy with sentiment scoring from clients preferences, needs and wants.

  • Intercept Customer buying inquiries
  • Improve lead flow
  • Decrease customer churn
  • Lead your innovation effort with customer experience
Brand Protection 

Unchecked, the Comment sections can become fertile grounds for toxic chatter and unanswered complaints.

  • Remove harmful comments and protect the brand and your loyal fans
  • Screen chatter that distracts your message and conversations
  • Automatically detect and hide highly negative comments
  • Trigger alerts and route your comments to your workflow
Content Strategy 

Uncover the trending topics in your market that can boost  brand messaging and align your campaign.

  • Learn what topics people are discussing across your campaigns
  • Inform ideas for new products or services
  • Provide highly-targeted advertising to customers
  • Access content ideas your audience will engage with
Publishing 

Build and Plan your Publishing strategy from  a centralized platform 

  • Create, add images, videos, tags
  • Get your posts approved by your workflow
  • Queue your campaigns
  • Check out your Post analytics