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Can I reply to a fan directly from Hodos Analytix?

Yes you can. You can click on the REPLY button available under all the comments

Can I move a comment to a different category?

Yes, if a comment is wrongly classified, you can move to the class that suits you best. This function is available for Sentiment Analysis and the Opinion Analysis Dashboard and the Mention Dashboard.

Can I delete a comment from my dashboard?

You can delete a comment from your dashboard. Moving a comment to trash does nor mean it is discounted from your consumed quota. Removing or deleting content from your feed does not give you back quota.

What is a mention quota ?

The mention quota is the amount of comments or reviews you are able to receive every 30 days from the day you subscribe. Every comment received on your feed is deducted from your quota.

Once a comment is collected, it stays available in your account.

Removing or deleting content from your feed does not give you back quota. While your quota is over, the platform will stop collecting content. You will need to wait for the next renewal or upgrade your plan with a larger quota limit.

What happens if I exceed my quota?

On free plan: You won’t receive any new comments.

On paid plan: Paying accounts will not receive any new comments, nor will team members who are on the same account. Your quota will refresh on your next renewal date.

You can check how many days are left until your renewal in your Preferences->Quota/Plan.

Can I change my billing address?

You can send an email to [email protected] and we will change the billing address for you.

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Automation 

Save time and money by automating time consuming  tasks and engagement with a smart tool box . 

  • Add rules to prioritize engagement
  • Monitor influencers and brand Vips
  • Tackle brand disruptors with smart tracking tools
  • Stay ahead of events with custom tasks
Opinion Analysis 

Guide your strategy with sentiment scoring from clients preferences, needs and wants.

  • Intercept Customer buying inquiries
  • Improve lead flow
  • Decrease customer churn
  • Lead your innovation effort with customer experience
Brand Protection 

Unchecked, the Comment sections can become fertile grounds for toxic chatter and unanswered complaints.

  • Remove harmful comments and protect the brand and your loyal fans
  • Screen chatter that distracts your message and conversations
  • Automatically detect and hide highly negative comments
  • Trigger alerts and route your comments to your workflow
Content Strategy 

Uncover the trending topics in your market that can boost  brand messaging and align your campaign.

  • Learn what topics people are discussing across your campaigns
  • Inform ideas for new products or services
  • Provide highly-targeted advertising to customers
  • Access content ideas your audience will engage with
Publishing 

Build and Plan your Publishing strategy from  a centralized platform 

  • Create, add images, videos, tags
  • Get your posts approved by your workflow
  • Queue your campaigns
  • Check out your Post analytics