Outperform your competitors by making faster, better-informed business decisions.
Brand marketers can manage earned and owned social media and easily tackle engagement, that delivers actionable insights.
Customer experience can engage with customers, route and escalate issues, and opportunities across the customer journey.
Track changes in sentiment to identify threats before they escalate. Access pressing comments and respond.
Sentiment Analysis to assess the social sentiment of you brand or product
Understand the social sentiment of your brand, product or service while monitoring online conversations to help reveal what’s behind customers’ decisions and behavior.
Mentions to track what people say about you or your business
Measure the number of earned and owned @mentions in social conversations for reputation and brand perception purposes and define what drives the narratives.
Language Analysis for social media conversation
Automatic Language detection allows you the classification of your social media comments according to both their language and to fine tune your messaging per language group.
Gender Analysis for personalisation
Get the view per gender group and see how differences or common attributes define your audience for customized advertisement and personalized customer service.
Brand Health to measure the strength of emotions towards your brand
How strong consumers feel about your brand or company and measure the overall direction of how consumers feel about you brand’s marketing and customer service.